Capital Auto Sales dealership customer reviews

Mike Donovan 21 Jun 2021

My husband and I both purchased vehicles here this year. The business is top notch. Completely different experience from other dealerships. Nelson , Esteban and his crew are one of a kind. Very honest and professional. We highly recommend capital auto. If you are looking for a vehicle go to chantill...y and ask for Nelson Christina Donovan ❤️ Show more

5 rate

Jill Jones 12 Jun 2021

Nate was great and patient to work with us today. The dealership offers a variety of beautiful and fun vehicles. It was worth the drive from West Virginia to finally get the ride we wanted. We have to add that Mike gave us one of the easiest finance closings. I typically hate the car buying proce...ss but our team today was awesome. Show more

5 rate

Winston Schuler 21 May 2021

Best vehicle buying experience I've ever had!!! I called about a 2015 Ram 1500 Eco diesel and was greeted by Carlos and nice young man that was very attentive, so we set up a appointment time for the following day. When I arrived much to my surprise the truck I was interested in was not only there, ...but had been detailed and was looking really sharp. Everything was perfect, sale was no stress, straight forward. This review is not only about the sale of the vehicle, but the follow up and the service, they really care and stand buy their vehicles. I had a couple small issues (tire sensors) and they were not only able to correct them, but they were very fast (next day) about getting me on the road and making me happy. Carlos called to follow up multiple times. The follow up with the paper work had me worried because I live in Florida but once again miss Mary, in the Title department went above, by shipping all the document from the transfer of ownership of my trade in and my new Florida handicap plate. I would highly recommend this business Show more

5 rate

Wally Nader 01 May 2021

I would buy my next car from Capital Auto in a heartbeat! Reason why? It's simple. This company smartly invested in its human resources, its employees. Carlos was very courteous, accommodating and very helpful, and the best part, he never pressured me or tried to sell me something I did not ask for ...or wanted. The coordination between Carlos and Don, who's another fabulous person to deal with, made my purchase easy, less complicated, and free of trouble. They both worked on MY behalf to win me a fair bargain with their managers, for which I'm grateful! Show more

5 rate

stacey taylor 29 Apr 2021

This place is absolutely amazing. We had the best experience ever. We couldn't of asked for a better team between our salesman Nelson Flores and our Finance man Vince. They treated us like family from the time we walked in until the time we left. I absolutely love these guys and this dealership. ...I can't say enough about this place. If you are looking for a new or used vehicle call Nelson. He definitely is your guy. You will not find a salesman better than him. I can guarantee that one. Thank you guys for absolutely everything. Show more

5 rate

Chase Scott 02 Apr 2021

I started at 7am in stafford Virginia looking for a truck to buy. I went to 10 different places in my endeavor. Saw some trucks I liked. But was too pressured by the salesmen to run my credit and try and give me the run around. I gave up and I went home at 3pm. A friend of mine ended up convincing m...e to make one last attempt and go to capital auto sales in Chantilly. ***ENTER CARLOS REYES !!!! *** HE WAS AMAZING!! I don’t write reviews often. But this deserves it. I got there a few hours before they closed. On a Saturday. Carlos Reyes was professional, knowledgeable, friendly, educated, articulate, and overall just superlative. He never pressured me to run my credit and he was completely transparent and open with me and honest. I genuinely felt as if he was on my side throughout this entire process. After he jumped through hoops to move multiple trucks off the lot in order for me to test drive the ones I really liked. I finally found the one!!! Fast forward to around 10 PM which is two hours after they close. He never rushed me or made me feel bad for taking my time. He made sure that I could drive home in my desired truck that same day. Carlos, I sincerely appreciate your astonishing efforts and professionalism. THANK YOU for helping me acquire my dream truck. ASK FOR HIM. TRUST ME. The entire staff was professional and friendly as well! Sincerely, Chase S Show more

5 rate

Sam Remines 20 Mar 2021

Tony is a amazing guy. I had a very complicated finance and he worked tirelessly on my app. Took some time but he made it happen. I can't thank him enough he went above and beyond to help me and kept me informed the entire time. I recommend him to anyone looking to buy a vehicle. Thankyou Tony you a...re one of a kind! I will never forget the kindness you showed me. Treated me like a friend not just a customer. Show more

5 rate

Clennon Roe 15 Mar 2021

Capital Auto Sales provided an excellent no pressure auto buying experience! I would certainly recommend them to anyone wanting to purchase a quality used auto. Dominic, Nate, and Michael were professionals. However, I have given four stars due to multiple attempts to clear an obstruction in the m...uffler pipe I identified and initially was told it was removed. - selection of autos?? - truth to advertisement?? - facility and professional environment?? - friendly and welcoming personnel?? - timeliness in addressing issues?? Show more

4 rate

D orr 16 Feb 2021

Very professional, quick and easy. Dennis my Sales rep was polite, friendly, and professional. He was extremely helpful explaining the many options and gadgets on the new car I was purchasing. My second car from Cap Auto. Thank you Dennis! You are very good at your work

5 rate

Rob Duncan 19 Jan 2021

Dominic was a great help with purchasing truck. They gave me a great deal on my trade in and met the amount I desired. I didn’t have to ask to get fuel tank filled, it was just done. They also didn’t fight against ordering a couple parts like a seat belt and a spare tire. Mike in finance was fri...endly to talk to, in the finalizing of the loan. Only wish the truck qualified for the dealerships standard warranty. Show more

5 rate

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